1. Information We Collect

Pellwalk collects personal information such as your name, email address, phone number, billing and shipping address, payment information, IP address, and order history when you place an order, create an account, or contact us. This information helps us provide a secure and personalized shopping experience.

2. How We Use Your Information

We use your information to process orders, deliver products, provide customer support, verify payments, improve our website and services, send order updates, promotional offers, and communicate important information related to your purchases. You may opt out of promotional communications at any time.

3. Cookies & Website Analytics

Our website uses cookies and similar technologies to remember your preferences, enhance website performance, analyze visitor behavior, and improve user experience. You can disable cookies through your browser settings, although some website features may not function properly.

4. Information Sharing

Pellwalk does not sell or rent your personal information. We may share limited information only with trusted payment gateways, shipping partners, service providers, or legal authorities when required by law to complete your order or comply with legal obligations.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to maintain the highest level of security, no online system can guarantee complete protection.

6. Returns, Warranty & Customized Products

Pellwalk offers a 10-day return or replacement for eligible products and a 1-year leather warranty against manufacturing defects. Customized products are non-returnable unless they arrive damaged or defective.

7. Third-Party Links

Our website may contain links to third-party websites or payment services. Pellwalk is not responsible for the privacy practices, policies, or content of these external websites.

8. Policy Updates & Contact

Pellwalk reserves the right to update this Privacy Policy at any time. Continued use of our website indicates acceptance of any changes. For any privacy-related questions or concerns, please contact us through our official customer support email or contact page.