1. Order Processing

All Pellwalk orders are processed within 1–3 business days after successful payment confirmation. Customized or made-to-order products may require additional processing time, which will be communicated during order confirmation.

2. Shipping & Delivery

Pellwalk delivers across India through trusted courier partners. Standard delivery usually takes 3–7 business days, while deliveries to remote locations may take 7–10 business days depending on the destination and courier availability.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. Pellwalk may offer free shipping on selected products, promotional offers, or minimum order values from time to time.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor the delivery status of your package.

5. Delivery Attempts

Customers are requested to provide a complete and accurate delivery address with a valid contact number. If delivery fails due to an incorrect address, customer unavailability or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Damaged or Lost Shipments

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact Pellwalk within 48 hours of delivery with photos or relevant details. We will investigate the issue and provide an appropriate resolution, including replacement or refund where applicable.

7. Delays & Force Majeure

Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, natural
Disasters, public holidays, transportation disruptions, or courier delays. Pellwalk is not liable for delays caused by such circumstances.

8. Contact Us

For any shipping-related questions or assistance, please contact our customer support through our official email or contact page. We are committed to ensuring a smooth and reliable delivery experience for every Pellwalk customer.